Eshopsecu protects your online shopping

Eshopsecu helps you get a refund in 3 simple steps

1. Issue with an online purchase? Let Eshopsecu know

Reach out to us if you have any questions or concerns regarding a purchase you aren’t satisfied with. Contact us via call, email or chat within 90 days of making the purchase.

2. Submit your claim on Eshopsecu

Check the requirements on to make sure your purchase is eligible for a claim. Then, head over to the “Make a claim” page and submit the required documents. 


Check the requirements

3. Get extensive assistance for your refund claim

Eshopsecu will accompany you and is here to make sure you get your money back as quickly as possible.

Eshopsecu protects all your online shopping

Covered up to 90 days

Reach out to us if you have any questions or concerns regarding a purchase you aren’t satisfied with. Contact us via call, email or chat within 90 days of making the purchase.

Full Refund

Eshopsecu will get you a full refund of the price of the item and the shipping costs incurred, directly on your payment card.

Extensive Assistance

We’ll assist and manage the whole claim process, whatever the online purchase.

Covers any online retailer

Protect all your online purchases, worldwide on any retailer with Eshopsecu.

Everything you should know about Eshopsecu

Online shopping was created to help clients experience more convenience, lower costs, and freedom when making purchases. However, not all online shopping platforms offer quality services and products. Many people experience issues with online shopping mostly because they make purchases without seeing or experiencing the products or services. For this reason, Eshopsecu was established. 

Eshopsecu was created for clients that have been disappointed with online shopping. The company develops effective solutions for customers who want their money back after an unsatisfactory online shopping experience.’s goal is to help you get reimbursed as soon as possible.

How does Eshopsecu work?

We help you with the chargeback procedure according to Visa/Protection MasterCard’s criteria. This way, you do not have to deal with the e-commerce store. Before getting back your money, you need to go through a specific process. You can make a claim on Eshopsecu with the following simple steps;

Step 1: Reach out to Eshopsecu. If you have an issue with an online purchase, you should first reach out to Eshopsecu. While doing this, you can ask questions or express concerns regarding a purchase you are unsatisfied with. You can contact us via call, email, or chat. However, you must reach out within 90 days of making the online purchase. During this step, Eshopsecu will help you determine if your issue is worth making a claim. 

Step 2: Submit your claim . After reaching out to Eshopsecu, the next step is submitting your claim. However, before submitting the claim, you should check the requirements to ensure your purchase is eligible for a claim. Below are the requirements;

  • Your purchase needs to be made using a Visa/Mastercard/Amex card
  • Your claim should be made within 90 days of your purchase
  • Your purchase needs to fit specific scenarios
Online purchase scenarios that can warrant submitting a claim with Before submitting a claim, your purchase needs to fit one of the following scenarios
  • You ordered and paid for goods but did not receive them
  • You were charged the wrong amount for specific goods
  • You were charged twice for the same goods 
  • You were charged for a repeat payment even after canceling a subscription
  • The product you paid for and received is faulty
  • The item you ordered and paid for does not correspond to its description on the e-commerce platform
Furthermore, if your purchase costs you over £100 up to £30,000, you are entitled to some of your money back in the following scenarios;
  • If the product or service is faulty
  • The company you purchased the product from breaks their contract with you
  • The company you got the product from does not deliver exactly what they promised or described on their online platform

The operates exclusively in the UK and USA. However, it protects purchasers of all their online purchases from any store, anywhere globally. Furthermore, the platform also does not work for tangible products. You can also use it to get refunds on services. For instance, if you book tickets for a flight that gets canceled. 

Documents you need to supply

For a successful claim, you need the following documents;

  • Details of the purchase
  • Details of anything that was said or promised by the retailer that you relied on, like the product descriptions and moneyback guarantees
  • Any contract you were given
  • Any other correspondence you had with the retailer when trying to resolve the issue

The advantages of Eshopsecu service

There aren’t many companies that protect online shoppers from the many challenges they encounter. The services offer many benefits. Some of these benefits are;

  • allows you to make your claim 90 days from the day of the online purchase. This gives you enough time to contact Eshopsecu and get answers before you can make a claim. It also gives you enough time to make a legitimate claim because the online store has sufficient time to fulfill your purchase or respond to your complaint before asking for a refund through
  • The process of making a claim with Eshopsecu is easy. You can do it on the website without a lot of complications. 
  • Eshopsecu frees you from dealing with the company you purchased from by following the chargeback procedures according to Visa protection or MasterCard’s criteria. Unfortunately, these processes are typically long and complicated and involve several steps. With us, you do not have to deal with these complications. 
  • Eshopsecu offers a competent staff that gives you peace of mind when asking for cashback from an unsatisfactory online purchase. 
  • covers any online retailer. Therefore, you can make a claim regardless of the location of the online retailer. 
  • Finally, Eshopsecu guarantees a full refund of the price of the item and the shipping costs incurred. The refund will be sent directly to your payment card once the process is complete.

Final Words

You can contact Eshopsecu if you have bought a damaged product, booked a ticket for a trip that will not take place, have received a product that does not fit its description, or are unsatisfied with the services you paid for. You can also contact Eshopsecu if you have payment issues like if you have been double charged or paid for a product you did not receive. Finally, if you are unsure if your case warrants a refund, you can contact the Eshopsecu team via email, call, or chat.